Random Encounter: The Bank Man – Empathy

I recently had an awesome interaction with a fellow banking customer at my local chain.  I had just finished donating blood and needed to cash a check that I recently received.  As I was approaching the glass doors, an older gentleman crossed my path and simply stated, “Good afternoon, young man.”  Here is how our conversation continued:

Eric:  “Good morning, sir.  How are you today?”
Bank Man:  “Well, I’m actually not too good.  None of the ATMs are working that I go to.  It makes me want to switch banks.”
E:  “I totally understand that.  If that happened to me, I would want to put my money in a bank that had working equipment.  Hopefully this ATM is different.”
BM:  “I hope so, too.  You know, you’re a first class kinda guy.  You just turned my day around.”
E:  “I enjoyed talking to you, too and I am glad I turned things around for you.  Have a good day!”
BM:  “You too.”

As I continued into the bank, I couldn’t help but smile.  Just by listening to this man, I played a part in turning his day around.  Believe it or not, empathy can truly turn a conversation around. You don’t need to get results or do anything, just listen and empathize.

This conversation made me start thinking:  What if we all empathized with the bigger picture in mind? Would our daily interactions lead to better moods?  Would we become servants and not selfish?

Random Encounter Challenge: Try empathizing and listening to someone today that you encounter, whether it’s a stranger or the person in the cube across from you at work.  See  if it increases the value of your interaction and your relationship with that person.

Did you take the challenge?  If so, how did it work out?  Have you empathized in the past?   What results did you see?  Tell us below in the comments!